Supply Chain Of The Future Requires A Strategic Balance Of Technology And Human Support, New Research From Coyote Logistics Reports
“At Coyote, we know that the supply chain of the future requires a blend of both technology and human support – not one or the other,” said Christina Bottis, Chief Marketing Officer, Coyote Logistics. The results demonstrate that human expertise is irreplaceable in creative, decision-making and strategic-thinking tasks, such as communicating with customers and resolving shipment and delivery problems. Instead, shippers and carriers advocated for a 60:40 mix of technology and human expertise in s