UPS Wraps Up Holiday Shipping Season With Easier Returns
With consumers breaking online shopping records, post-holiday merchandise returns and exchanges will extend the UPS® (NYSE: UPS) holiday peak shipping season into the New Year. Consumers also want a hassle-free returns experience: 66% want free returns shipping and 47% want an easy-to-print return label. By the end of the first week of January, UPS expects to deliver more than 5 million returns packages – 500,000 more than last year. Additional UPS research reveals an appealing returns policy has the power to attract customers and many retailers need improvement. They can also visit any of the 4,500 The UPS Store® locations or give the packages to a UPS driver.