DHL celebrates the perfect delivery
The last mile defines the customer experience“Although the cargo had been successfully and swiftly moved 8,000km from China to Belgium, it’s the last mile that typically defines the customer experience, so we were determined to ensure that this went without a hitch,” said Danny Van Himste, CEO, DHL Express Belgium. “In a network business like ours, every single link in the chain depends on the other in order to deliver a high level of quality. And while we offer track and trace to allow customers to follow a shipment’s journey through our network, this shipment quite literally had an entire nation watching its every move, so we simply had to deliver. Our whole team was thrilled and honored to have this opportunity to show the Belgian public what we can do.”
