Effective immediately, Amazon’s smart speaker “Alexa” can update DHL customers on their parcel shipment
By activating Alexa’s DHL Parcel “skill” via the Alexa app, users can ask their Amazon Echo or Echo Dot smart speaker to provide information on their shipment status, for example: “Alexa, ask DHL where my parcel is”. DHL Parcel is expanding its customer service to include a new voice-activated information service. Effective immediately, DHL customers can query Amazon’s digital smart speaker “Alexa” for information on their parcel’s current whereabouts. By activating Alexa’s DHL Parcel “skill” via the Alexa app, users can ask their Amazon Echo or Echo Dot smart speaker to provide information on their shipment status, for example: “Alexa, ask DHL where my parcel is”. The voice-controlled interaction with Alexa